How It Works
We've made the process of starting therapy as simple and supportive as possible. Here's how it works:
Fill Out the Online Form
Begin by completing our confidential request form. You'll be asked to briefly describe what you'd like support with and to select a payment category that best reflects your financial situation — based on our honesty system.Your Request Is Reviewed by a Clinical Manager
Once your form is submitted, it's carefully assessed by an experienced clinical manager from our team. This ensures that we match you with the therapist best suited to your needs.You're Matched With a Therapist
After your request has been reviewed, you'll be assigned a therapist who will work with you throughout your therapy journey. All of our therapists are completing their final clinical hours and are supported by qualified supervisors and our clinical team.Your Therapist Will Contact You Directly
The therapist assigned to you will get in touch to arrange your first appointment and answer any questions you may have. From there, your sessions will begin, either in person or online, depending on your preference and availability.
From your first step to your final session, we're here to ensure that the process feels human, professional, and respectful.
Step-by-step guide from initial contact to commencing therapy pdf
Assessment & Therapist Matching
Once you submit your request for therapy, your form is reviewed by an experienced clinical manager from our team. This initial assessment looks at your presenting concerns, preferences, and any other relevant information you've shared.
Our goal is to ensure you're matched with a therapist who is well-suited to your needs and working style. We consider factors such as:
The issues you'd like support with
Your availability and preferred format (in-person or online)
The therapist's experience, special interests, and supervision arrangements
You will be assigned one dedicated therapist, who will work with you for the duration of your therapy. We believe that consistency and a good fit are essential for effective support.
All of our therapists are in the final stages of their professional training and are closely supported and supervised by our clinical management team throughout the process. This ensures that your care is safe, professional, and aligned with best practice.
Your well-being is at the centre of every step we take.
